Exploring the Impact of Operational Lean Management on Patient Satisfaction and Sustainable Healthcare Development

Abstract

The COVID-19 pandemic has underscored the importance of quality healthcare services and positive patient experiences. This study examines the application of lean thinking in a multispecialty hospital, with the goal of improving operational efficiency and patient satisfaction. Using a case method approach, a team of healthcare workers, including representatives from hospital management and medical specialists, applied lean principles to various hospital procedures. The study employed value stream mapping, patient feedback, direct observations, and interviews with key employees and hospital documents to gather data. Results indicate that the use of lean thinking in the hospital setting can lead to waste reduction and enhanced patient experiences. Overall, this study highlights the potential benefits of lean management for sustainable healthcare development