A Pilot Study to Examine the Impact of EI on Workplace Performance Amongst Medical Technicians During COVID-19

Abstract

Introduction: Emotional intelligence (EI) affects professional performance, especially in high-stress areas like healthcare during a pandemic. High EI may assist medical technicians manage stress, stay cheerful, and handle job expectations, which are crucial for workplace success.

Objective: The study was designed as a cross-sectional study with an aim to examine the relationship between EI, workplace performance among medical technicians during the COVID-19 pandemic. Data was collected at a single point in time to provide a snapshot of the current situation.

Methods: A quantitative research approach was used to collect and analyze numerical data on emotional intelligence, job performance. This approach allowed the testing of hypotheses and the identification of statistically significant relationships between variables. The target population included medical technicians working in healthcare settings during the COVID-19 pandemic selected using convenience sampling. Self-administered survey questionnaire was used to collect data on demographics, emotional intelligence, and job performance. The questionnaire was checked for reliability and face validity.

Results: Correlation analysis between Emotional Intelligence and Average Workplace Performance showed a statistically significant Pearson correlation coefficient (0.511) at the 0.01 level (2-tailed) indicating a moderate positive correlation between Emotional Intelligence and Average Workplace Performance. Regression coefficient was found to be statistically significant (t = 22.996, p < .001), suggesting the EI as a strong predictor of workplace performance.

Conclusion: These findings suggest that initiatives and techniques to improve medical technicians' emotional intelligence may help the healthcare system overcome the pandemic.