Enhancing Hospital Performance with Patient Centered Care and Safety Management by empowering Knowledge Management through Hospital Collaboration: A Comprehensive Analysis in Indonesia

Abstract

This paper investigates the profound impact of PCC (Patient-Centered Care) on hospital performance and explores the role of hospital collaboration in promoting Patient-Centered Care adoption in the Indonesian healthcare context. By empowering knowledge management and implementing it with consideration of its complexity in Indonesian hospitals, healthcare systems strive to provide high-quality and patient-centric services. Understanding the dynamics of Patient-Centered Care and its interplay with collaborative efforts becomes paramount. Drawing on a comprehensive analysis of hospitals across Indonesia, this study employs a mixed-methods approach to examine the relationship between Patient-Centered Care and various performance indicators, including patient satisfaction, clinical outcomes, and operational efficiency, as well as collaboration in different types of hospitals in Indonesia (Type A, Type B, and Type C) and their complexities. By analyzing both quantitative data from hospital records and qualitative insights from healthcare professionals, administrators, and patients, a nuanced understanding of the benefits and challenges associated with Patient-Centered Care implementation is garnered. Furthermore, the paper delves into the pivotal role of hospital collaboration as a facilitator for effective Patient-Centered Care delivery. Collaborative efforts among healthcare institutions, including knowledge sharing, interdisciplinary coordination, and resource pooling, can significantly amplify the positive outcomes of Patient-Centered Care. The study investigates the mechanisms through which collaborative networks influence the adoption and sustainability of Patient-Centered Care initiatives, shedding light on the strategies that foster a culture of patient-centeredness within diverse hospital settings. In the context of Indonesia's diverse healthcare landscape, characterized by varying levels of resources and infrastructure, this research identifies contextual factors that impact the successful integration of Patient-Centered Care and collaboration. It also highlights potential barriers such as organizational resistance, communication gaps, and limited resources, proposing recommendations for addressing these challenges. The findings of this study have implications for hospital administrators, policymakers, and healthcare practitioners seeking to enhance patient-centered care delivery and overall hospital performance. The insights generated contribute to the global discourse on healthcare transformation and emphasize the significance of collaboration in advancing patient-centered approaches, ultimately improving healthcare outcomes and patient experiences in Indonesia and beyond.