Factors Affecting Burnout on Nurses' Performance in Nursing Care in the Inpatient Department of Hasanuddin University RSPTN

Abstract

Introduction: Poor performance will result in poor service, patients feel uncomfortable and dissatisfied. Performance in this case is closely related to the workload and work stress of nurses in providing health services.

Objectives: This study aims to determine the factors that influence work fatigue (burnout) on the performance of nurses in nursing care in the inpatient department of Hasanuddin University Hospital.

Methods: The research design uses a cross-sectional study approach. Hasanuddin University Hospital Makassar in December 2023. The population in this study were all nurses with status who worked at Hasanuddin University Hospital Makassar with a total sample of 66 nurses. The sampling method is total sampling. The data collection instrument uses a structured questionnaire. Bivariate analysis was carried out using the chi-square test and then continued with multivariate analysis. Presentation of data in tabular form is accompanied by narration.

Results: The results of the multivariate analysis show thatThere is a significant positive effect of Workload on Work Fatigue (Estimate = 0.273, p = 0.002).There is a significant positive effect of Dual Roles on Job Fatigue (Estimate = 0.645, p = 0.000). There is a significant negative effect of Job Fatigue on Performance (Estimate = -0.306, p = 0.011). There is an indirect effect from Workload to Performance through Work Fatigue (Estimate = -0.084). There is an indirect effect from Dual Role to Performance through Job Fatigue (Estimate = -0.198).

Conclusions: Workload and Dual Roles contribute to an increase in nurses' Job Fatigue. Work fatigue has a significant negative impact on nurse performance. Apart from its direct influence, workload and dual roles also indirectly influence nurse performance through job fatigue.Thus, effective management strategies and adequate organizational support need to be considered to achieve this goal.